Frequently Asked Questions (FAQ)

My Bravo Club Membership

Where do I start?

Are you a member? Go here: https://club.bravomigration.com.au/login
Interested in becoming a member? Go here: https://www.bravomigration.com.au/bravo-membership-options/

How do I update my payments details?

Select “Manage Account” on the left side menu
Select “Update Billing Information”

How many times can I use the “Request an Agent”?

One time. Once you complete your Self Assessment you will be given the option to Request an Agent.

Can I use the option to request a Registered Migration Agent once and later on request for a Consultant Student?

No, you are only able to use the Request an Agent one time – at which time you will select one option (Registered Migration Agent OR Course Specialist)

Technical Issues

My password is not working. What should I do?

Confirm that you have the correct login/password saved.
If you’re unsure please select FORGOT PASSWORD.

I cannot login. What should I do?

Reset your password by selecting Forgot Password.

I forgot my password. What should I do?

Go to https://club.bravomigration.com.au/login and select FORGOT PASSWORD at the bottom of the screen.

How do I change my e-mail address, password or mobile phone?

Select “Manage Account” on the left side menu
Select “Update Profile”

I’m not getting e-mails. What should I do?

1. Check your SPAM folder
2. Search your email inbox for emails from BravoClub
3. If neither of the above worked, please submit a ticket to bravoclub@bravomigration.com.au

I cannot hear the videos. What should I do?

Check that your speakers are in working order on your machine.
All videos have been reviewed for audio and all has been successful. Please review the settings on your personal machine.

I can watch the videos, however, I cannot hear the audio. What should I do?

Check that your speakers are in working order on your machine.
All videos have been reviewed for audio and all has been successful. Please review the settings on your personal machine.

I cannot create a new topic or reply someone else on “Connect” menu. What should I do?

Logout and back into your account.
Select Connect and the options will appear.

I cannot request an Agent. What should I do?

Complete the Self Assessment. This must be complete or you will not be able to request an agent.
Have you already requested an agent? This is a one-time option so you will not have that option once requested.

I tried to buy on “Help a Friend”, however, I am having problems to finalize my purchase. What should I do?

Refresh your screen and go back into this section.
If it still will not let you check out, please email us at bravoclub@bravomigration.com.au

I cannot download the PDF files. What should I do?

Confirm that you have Adobe PDF installed on your device.
Once installed, select the option to download again.